Legal & policies
PAIA manual
Last updated: 1 November 2026
1. Contact details
| Name of private body | Future Investments Ventures (Pty) Ltd, trading as Trade a Quote |
| Registration number | 2026/332001/07 |
| Head of body / Information Officer | Gabor Adam Gulyas |
| Physical and postal address | 57 Duminy Street, Tygervalley, Cape Town, Western Cape, 7536 |
| support@tradeaquote.co.za | |
| Telephone | 072 029 1084 |
| Website | https://tradeaquote.co.za |
2. The Information Regulator’s guide
The Information Regulator publishes a guide on how to use PAIA and POPIA, in all official languages. It is available from inforegulator.org.za or by emailing enquiries@inforegulator.org.za.
3. Records available without a request
- Our privacy notice, POPIA notice, cookie policy, terms of service and operator agreement
- Product and pricing information on this website
4. Records kept under other laws
Records are kept in line with, among others: the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Tax Administration Act 28 of 2011, the Value-Added Tax Act 89 of 1991, the Basic Conditions of Employment Act 75 of 1997, the Labour Relations Act 66 of 1995, the Electronic Communications and Transactions Act 25 of 2002 and POPIA.
5. Categories of records we hold
| Subject | Records |
|---|---|
| Company | Incorporation documents, statutory registers, minutes, shareholder records |
| Finance and tax | Financial statements, accounting records, tax and VAT returns, bank statements, invoices |
| Staff | Employment contracts, payroll, tax and UIF records, leave and disciplinary records |
| Customers | Account and contact details, subscription and billing history, support correspondence |
| Customer data held as operator | Business records customers capture in the app (their clients, documents, payroll). Requests for these must go to the customer, who is the responsible party |
| Suppliers | Contracts, invoices and contact details of service providers |
| Technology | System logs, security records, source code and documentation |
6. Processing of personal information
| Data subjects | Information processed | Purpose |
|---|---|---|
| Account holders and their staff | Name, email, role, company details, usage and security logs | Providing and securing the service, billing |
| Website visitors | IP address, device data, analytics with consent | Running and improving the website |
| Customers’ clients, suppliers and employees | Whatever the customer captures | Processed only as operator, on the customer’s instructions |
| Our staff and contractors | Identity, contact, banking and tax details | Employment and payment |
Recipients: Vercel Inc., Neon Inc., Functional Software Inc. (Sentry), Resend Inc., Google LLC, PayFast, PayFast / Yoco; SARS and other authorities where required by law.
Cross-border transfers: hosting, database and email providers process information outside South Africa under agreements providing adequate protection (POPIA s72).
Security measures: encryption in transit, hashed passwords, tenant isolation, role-based access, rate-limited sign-in, least-privilege access to production systems.
7. How to request access
- Complete Form 2 (Request for Access to Record) prescribed under the PAIA Regulations, available from the Information Regulator's website.
- Email it to support@tradeaquote.co.za, with proof of identity and, if you act for someone else, proof of authority.
- Say which right you are trying to exercise or protect and why the record is needed for it.
- We will tell you within 30 days whether access is granted. This can be extended once by up to 30 days, as PAIA allows.
A request fee and access fees may apply as prescribed in the PAIA Regulations; we will tell you the amount before doing any work. Personal requesters asking for their own personal information pay no request fee. Access may be refused on the grounds in Chapter 4 of Part 3 of PAIA, for example to protect another person's privacy, commercial information or confidential information.
8. Remedies
If you are unhappy with our decision you may complain to the Information Regulator (PAIAComplaints@inforegulator.org.za) or apply to court, as set out in sections 77A to 78 of PAIA.
9. Availability
This manual is available on our website and, on request, from the Information Officer free of charge.